Terms & Conditions – These terms are applicable to all purchasers to RDC, unless specifically stated.

General

Applicable to all sales

In these conditions of sale:

The "company" means RDC; the "purchaser" means the person ordering or buying goods from the company.

These terms and conditions are designed to cover all UK avenues of sale. Variations apply dependent on whether you buy as a consumer or as a trade buyer. Please ensure that you read and understand the correct terms and conditions applicable to you. If you are in any doubt please contact RDC’s after sales customer services department for clarification.

The Item Shop and Bargain Shop are not intended to supply to a firm or company, or to any trader.

To control our costs and to maintain the downward pressure on prices, the second-hand equipment sold on the Pallet Shop, Bargain Shop and through Telephone Broking is not thoroughly cleaned. RDC have made this decision after canvassing their regular purchasers, who prefer cheaper prices overall.

No contract between the purchaser and the company shall exist until the purchaser has had his/her order accepted by the company. The order shall be deemed as accepted once the company has authorised the purchaser's payment and satisfied in-house security check procedures.

No conditions or terms stipulated in any other communication or document shall vary or annul any of those conditions except insofar as the same are expressly consented to in writing by the company.

It is the intention of the company that all terms of a contract between the purchaser and the company are contained in this document and in the descriptions of goods provided by RDC. If the purchaser wishes to rely on any variation to these terms ensure that such variations are confirmed in writing to the company before an order is placed
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To protect your own interests please read these terms and conditions carefully before placing your order. If you are uncertain as to your rights or you want an explanation please telephone or write to our customer services department at RDC, No 1 Freebournes Road, Freebournes Industrial Estate, Witham, Essex. CM8 3UN.

In placing an order with the company the purchaser agrees to be bound by these terms and conditions.

Payment & Despatch

Unless otherwise specified the price quoted includes the product cost, packaging, normal weekday delivery to UK mainland and VAT. A charge may be made to cover any extra costs for delivery to a different or multiple addresses. Additional charges may also apply to cover any extra insurance costs. If your delivery address is not on the UK mainland then please contact the company’s office prior to placing your order.

There are separate and additional charges for Saturday delivery, details and costs are on the website.

All web / broking transactions can only be processed using UK based credit / debit cards. If you do not have a UK based credit / debit card alternative arrangements may be available; please contact our sales department.

RDC has its own security check procedures in place to reduce the high incidence of credit / debit card fraud for both the company and purchasers. If you are a new customer to RDC as of January 1st 2000 these security check procedures will particularly apply to you. In order to process your order in full, additional information will be required. If you do not accept these terms then please do not buy. RDC reserve the right to request a security check take place even if you are an existing customer. If a security check is not fulfilled then your order may be refused and your payment refunded.

Please note that all web payments take place prior to the customer being asked to fulfil a security check.

The company use couriers and postal services to deliver goods and the company shall not be liable for any loss or damage suffered by the purchaser through any delay in delivery caused by such companies.

Under Telephone Broking terms should work be suspended at the request of or delayed through any fault of the purchaser for a period of 14 days the company shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
RDC do not offer credit terms and operate only in cleared funds. Should any account have an outstanding balance then the account will be placed on hold. This means that no further goods will be shipped and all support and repair/warranty services withdrawn until the account is brought into order.

Loss or Damage in Transit or Non Delivery

At the point of delivery, if any goods appear to have been damaged during transit, please make reference to the damage on the driver's copy of the delivery paperwork. Please then immediately contact RDC's After-Sales customer service team and notify us of the damage that occurred in transit.

Late Delivery

Whilst the company will use its best endeavours to deliver the goods in accordance with the purchasers requirements, the company will not be liable for any consequence of late delivery, however caused.

Retention of Title

The company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full.
The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.
The company and the purchaser expressly agree that until the company has been paid in full for the goods comprised on this, or any other sales contract between them, and all outstanding amounts due to the company from the purchaser, or any associated or subsidiary or holding company of the purchaser, or from any director or shareholder of the purchaser, or any other such company:

a) The goods shall remain the property of the company – and the purchasers, as bailees for the company, will store the same for the company in a proper manner without charge and in such a way that the goods are clearly identified as being the property of the company. Not withstanding that the risk herein shall pass to the purchaser as proved herein.

b) At any time the company may recover from the purchaser the goods remaining in the purchasers possession and for the purposes thereof may enter upon any premises of or occupied by the purchaser or any third party (with the consent of that third party).

Risk

As soon as the company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to the company or the company's agent, in the event of cancellation or warranty return.

Force Majeure

The company reserves the right to cancel, vary or suspend the operation of contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such event.

Law

These conditions of sale shall be construed in accordance with English Law

Retail Sales

To private individuals from the Item shop and Bargain Shop

Unless otherwise stated, all goods are second-hand and come with a 28-day return to base warranty. Please note that the warranty period starts from the date of the invoice. This warranty is in addition to the purchaser's statutory rights. If you have any doubts about your statutory rights then please contact your local Trading Standards department or Citizen's Advice Bureau. The company warrants that the equipment has been tested and broadly functions as it was originally intended. Since the goods are second-hand, the purchaser is requested to carefully read the description of the goods since there may be small functional deficiencies, which may be unimportant to some purchasers, but may vitally affect the decision to buy of others. The company is not responsible in any way for the cosmetic appearance of the goods insofar as it does not affect its functionality.

The company offers no warranty whatsoever on consumables (e.g. toner cartridges, printer ribbons), or on Laptops/Notebooks batteries, which may be supplied with the goods. We do not check the life expectancy of a laptops/notebooks battery and whilst this is a vital part of a portable machine we will not warrant or test these batteries. The functionality will still be tested through our technical processes using a PSU. This matter is taken into consideration when pricing these goods for sale.

Under the terms of this warranty, the purchaser agrees to contact the company as soon as a problem is apparent to inform the company of any defect with the goods and to arrange the return of the goods to the company. The company will not be liable for the costs of return carriage where the failure of the goods has arisen from actions of the purchaser.

For any equipment that needs to be returned, the purchaser must first contact RDC’s after sales customer service department by email / fax ensuring to complete the ‘RMA Request Form’. In order to be given an RMA number/s you must first complete this form which can be found in the After Sales sub-section on the RDC website – www.rdc-shop.co.uk. This number/s is your tracking number with RDC should you wish to contact us regarding status etc. In order to raise an RMA number/s, we require the purchaser to give us the details as requested in the ‘RMA Request Form’. An Item ID is a number assigned to the product sold to you. This number can be found on a white sticker, which is attached to the product. If you are unable to supply this number then as an alternative, please supply us with the serial number/s. Once the after sales customer services department has received this request form we will email / fax you an RMA number – normally within 24 hours (normal working hours Mon-Fri – excluding bank/public holidays and Christmas shutdown from 22nd December until the New Year) and will include instructions on how to return. An RMA number will only be generated to a product that is in warranty. If your item/s have exceeded their warranty period we will email / fax you and advise you of this.

In order to process the purchaser's goods, all equipment returned to the company must be in the same condition as supplied to the purchaser (unless goods were damaged in transit to the purchaser) and protected and packed in the original packing. The purchaser must enclose an invoice or other proof of purchase from the company with the goods. If an item/s is to be returned please ensure all associated peripherals are sent back with the said item.

On receipt from the purchaser the company will examine the goods to determine the nature and cause of the reported defects. In the event that the examination confirms there is a fault with the goods which was not caused by misuse, neglect, accident, improper storage, alteration or repair on the part of the purchaser; then the company will arrange to refund to the purchaser the purchase price and where applicable the outbound carriage. If no defects are found then the company may ship the goods back to the purchaser at the purchaser's expense and no refund will be made; the company will inform the purchaser in writing before such action is taken to allow time for the appeal procedure below.

Should the purchaser disagree with the result of the examination, he should write to the company's Quality Systems Manager who will investigate and re-examine the matter. Should the purchaser still be unhappy, the company and the purchaser may appoint an arbitrator through ACAS who will make a final ruling both on the matter at hand and his costs.

Liability
Applicable to Consumers – Private Buyers

The goods are supplied to you for private domestic use and this is a consumer contract. Accordingly, the company accepts no liability for any business loss (which includes without limitation any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure or any loss or corruption of data) as a result of either our breach of these terms or our negligence or any other circumstances.
Furthermore, the company will not be liable under this contract for any loss or damage caused by us or any of our employees or agents in circumstances where:

a). there is no breach of a legal duty of care owed to you or by us or by any of our employees or agents;

b) such a loss or damage is not a reasonably foreseeable result of any such breach;

c) any increase in loss or damage resulting from breach by you of any terms of this contract

Cancellation
Applicable to Consumers – Private Buyers

Under the terms of the distance selling regulations 2000, the purchaser has a cooling off period of 7 days. The cooling off period commences the day after the delivery of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform the company in writing before the end of the 7th working day following delivery. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to the company. When returning goods under this regulation you must ensure that the goods are adequately insured for their transit back to us.

Trade Sales

Pallet / Broking and any Sales to a Purchaser operating as a Business

If you are buying as a Trader or for a company through the Pallet shop, Bargain Shop or Telephone Broking then the following warranty terms overrule the consumer terms and apply as follows:

The company guarantees to the purchaser that the goods will be free from functional defects for the warranty period of 28 days from the date of invoice. Under this guarantee the company will issue a credit to the purchaser for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that:

a) The company is notified in writing within 7 days of the purchaser first discovering any such defects and in any event no later than 28 days from the date of invoice – An RMA request form must be completed in the first instance – this can be found in the After sales sub-section on the RDC website – www.rdc-shop.co.uk.
b) The defective goods are returned to the company, transportation charges being pre-paid by the purchaser to arrive at RDC by 5pm on the 28th day after the day the goods were received.

All goods returned MUST HAVE a copy of the original invoice ENCLOSED with the returned goods.

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company.

In the case of a consumer transaction this condition shall not affect the statutory rights of the purchaser.

The company’s liability to the purchaser in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the purchaser provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence.

Goods being returned will only be accepted with the returns authorisation number (RMA) issued by the company clearly labelled on the outer packaging.

GOODS RETURNED MUST BE AS ORIGINALLY SUPPLIED BY RDC – Warranty will be void if internal / external parts have been tampered with.

It is the responsibility of the purchaser to ensure that any items returned are properly insured. The company will not be responsible for any items lost or damaged in transit.

RDC accepts no responsibility for the durability of consumables i.e toner cartridges, ribbons etc.

RDC does not give warranty to Laptops/Notebooks batteries. We do not check the life expectancy of a Laptops/Notebooks battery and whilst this is a vital part of a portable machine we will not warrant or test these batteries. The functionality will still be tested through our technical processes using a PSU. This matter is taken into consideration when pricing these goods for sale.

Cancellation
Applicable to Trade Buyers

The company may withhold or cancel further or any deliveries under the contract of sale and may recover all losses resulting there from if the purchaser:-

(a) Fails to make payment on the due date under the contract with the company, or (b) Enters into a composition with its creditors or (being a company) has a receiver appointed or passes a resolution for winding up or if a court shall order it to be wound up, or commits an available act of bankruptcy, or (c) Is in breach of any of the items and conditions contained herein not withstanding that on a former occasion it has waived its rights. The exercise of rights shall be without prejudice to the company’s other rights of remedies.