New customers will be asked to complete some basic security procedures to help protect against Internet credit / debit card fraud, when they have placed their order. As a new customer your order will be despatched after the security check and should be with you within 7 working days from that date. With your cooperation security checks are normally completed within 2 working days.

Existing customers, known to RDC, should receive their goods within 7 working days of placing their order.

You will receive an email to advise you that your goods have been despatched, with details of the carrier selected. Where the carrier has a website that allows delivery tracking, you will be given the carriers tracking reference for your order. In these cases on the following working day you can go to the carrier’s website and check the progress of your delivery from that point onwards. The carrier will advise you of the anticipated delivery date.

Unfortunately our carriers cannot deliver goods at a specified time, but if you do have specific requirements then call us on 0870 774 4777 and we will do our best to help.

RDC cannot be held responsible if any email notification fails to be delivered, it will be assumed that the email address you have given is incorrect.

Upon delivery the carriers will require a signature. If no one is present to take receipt of the order, the goods will be returned to the depot and the carrier will either leave a card or attempt to deliver the goods the following working day (exceptions apply to Saturday/Sunday, Christmas and Bank holidays). You can arrange for your goods to be delivered to a neighbour, just enter their address in the delivery address details on the checkout page.

If required, we can change the delivery address on your order, provided your goods have not been despatched and that you have completed all the necessary security checks, just call us on 0870 774 4777 and speak with the Security Check team. If we are able to change the address we will ask you to confirm the new address in writing by either email or fax.

Please note that we cannot arrange for items to be collected from our premises.

If your delivery fails to arrive after 7 working days from placing your order (allow 9 days if you are a new customer and this is your first order) then please contact our After-Sales Customer Service team on 0870 774 4777.

At the point of delivery, if any goods appear to have been damaged during transit, please make reference to the damage on the driver's copy of the delivery paperwork. Please then immediately contact RDC's After-Sales customer service team and notify us of the damage that occurred in transit.

Saturday delivery

You can arrange a Saturday delivery, provided that your order is placed before 11.30pm of the preceding Wednesday. Please note that in order to eliminate credit card / debit fraud it is necessary for RDC to carry out security checks for all new customers. We ask that any queries we make are dealt with quickly by you, or we may not be able to guarantee a Saturday delivery.

Saturday deliveries also carry an additional charge. The charge varies depending on the contents of your basket and the products within your order.

You may change your delivery arrangements at any time, up until you confirm the purchase of the contents of your basket at the checkout. After you have confirmed the purchase, you cannot change the delivery arrangements.